Healthcare value proposition: creating a culture of excellence in patient experience /
Vincent K. Omachonu
Healthcare value proposition: creating a culture of excellence in patient experience / - New York, New York : Routledge, 2019. - xvi, 229 pages : illustrations
This book is about how to manage performance in the context of value to the customer or patient. It brings together the many pieces of the performance improvement puzzle – quality, technology, costs, productivity, and customer service.
9781138499690
Medical care Quality control
REF.362.1068 Om11
Healthcare value proposition: creating a culture of excellence in patient experience / - New York, New York : Routledge, 2019. - xvi, 229 pages : illustrations
This book is about how to manage performance in the context of value to the customer or patient. It brings together the many pieces of the performance improvement puzzle – quality, technology, costs, productivity, and customer service.
9781138499690
Medical care Quality control
REF.362.1068 Om11