Travel and tourism introduction /

The career in Travel and Tourism you always wanted is within reach, between the pages of this vibrant book are the required skills you will need to organize your career path, better understand the major challenges facing humanity's survival in the 21st century; many of which continue to influence the management of the travel and tourism industry. Ignite your passion to explore and learn as you unlock the intricate realities of a rewarding career. Travel and Tourism employees of the future must be customer-service-oriented gurus who should not only be travel savvy but also proficient at solving complex issues, to resolve service business issues and add value to the world of tourism. Those who have these skills must also have the potential for leveraging: time, resource capabilities, creativity and information to gain a competitive advantage. This book captures the essence of how to obtain this balance. Furthermore, the travel and tourism skills required for survival and leadership in such an ever changing, exciting and dynamic industry.