Emotional intelligence in tourism and hospitality /

Contributor(s):

Erdogan Koc [Editor]

Material type: Text

TextPublication details: Wallingford, Oxfordshire, UK : CABI, 2019.Description: 10975 pages; 1 online resource; 10975 pagesISBN:

9781786398314

Subject(s):

DDC classification:

REF 910.019 Em69

Summary: Emotional intelligence (EI) is the ability to recognize emotions, thereby guiding behavior and allowing emotional adjustment to environments. As services are produced and consumed simultaneously, the employee EI is vital. This book uses a skills-based approach to explain how emotional intelligence can be developed in tourism and hospitality.

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
REFERENCE BOOKS	LAPULAPU-CEBU INTERNATIONAL COLLEGE REFERENCE SECTION	REF 910.019 Em69 2019 (Browse shelf(Opens below))	Available		001818

Emotional intelligence (EI) is the ability to recognize emotions, thereby guiding behavior and allowing emotional adjustment to environments. As services are produced and consumed simultaneously, the employee EI is vital. This book uses a skills-based approach to explain how emotional intelligence can be developed in tourism and hospitality.

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