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Service encounters in tourism, events and hospitality: staff perspectives /

By: Material type: TextTextPublication details: Bristol, United Kingdom : Channel View Publications, 2020.Description: 1 online resource (xix, 188 pages) : illustrationsISBN:
  • 9781845417260
Subject(s): DDC classification:
  • REF.338.4 F51
Summary: "This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries
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Item type Current library Call number Copy number Status Date due Barcode
REFERENCE BOOKS LAPULAPU-CEBU INTERNATIONAL COLLEGE REFERENCE SECTION REF.338.4 F51 2020 (Browse shelf(Opens below)) C1 Available 000608

"This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries

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