TY  - BOOK
AU  - LaToya Binns
TI  - The handbook to mastering customer service: a simple guide on creating a more customer focus workplace 
SN  - 9781737582427
U1  - RES.658.8210202 B51 
PY  - 2021///]
CY  - [Place of publication not identified]
PB  - Always Resilient Publishing Company
KW  - handbook
KW  - guide and manuals
ER  -