Jeff Toister  <br/><br/>
Getting service right :  overcoming the hidden obstacles to outstanding customer service / 

 - [Place of publication not identified] :  [Publishers name not idntified],  2019. 
 - vii, 219 pages ; 23 cm 
<br/><br/> "Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes, counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service"--Page 4 of cover<br/> 
<br/><br/><label>ISBN: </label>9780578433363 
<br/><br/><label>Subjects--Topical Terms: </label><br/> Customer relations<br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>REF.658.812 T57