TY  - BOOK
AU  - Jeff Toister 
TI  - Getting service right: overcoming the hidden obstacles to outstanding customer service 
SN  - 9780578433363
U1  - REF.658.812 T57 
PY  - 2019///
CY  - [Place of publication not identified]
PB  - [Publishers name not idntified]
KW  -  Customer relations
KW  - Customer services
N2  - "Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes, counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service"--Page 4 of cover

ER  -