Emotional intelligence in tourism and hospitality / 

 - Wallingford, Oxfordshire, UK :  CABI,  2019. 
 - 10975 pages; 1 online resource 10975 pages; 
<br/><br/> Emotional intelligence (EI) is the ability to recognize emotions, thereby guiding behavior and allowing emotional adjustment to environments. As services are produced and consumed simultaneously, the employee EI is vital. This book uses a skills-based approach to explain how emotional intelligence can be developed in tourism and hospitality. 
<br/><br/><label>ISBN: </label>9781786398314 
<br/><br/><label>Subjects--Topical Terms: </label><br/>BUSINESS & ECONOMICS<br/>Hospitality industry Psychological aspects <br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>REF 910.019 Em69