TY  - BOOK
AU  - Vincent K. Omachonu
TI  - Healthcare value proposition: creating a culture of excellence in patient experience 
SN  - 9781138499690
U1  - REF.362.1068 Om11 
PY  - 2019///
CY  - New York, New York
PB  - Routledge
KW  -  Medical care Quality control
N2  - This book is about how to manage performance in the context of value to the customer or patient. It brings together the many pieces of the performance improvement puzzle – quality, technology, costs, productivity, and customer service
ER  -