Miriam Firth <br/><br/>
Service encounters in tourism, events and hospitality:  staff perspectives / 

 - Bristol, United Kingdom :  Channel View Publications,  2020. 
 - 1 online resource (xix, 188 pages) : illustrations 
<br/><br/> "This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries 
<br/><br/><label>ISBN: </label>9781845417260 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality, Travel & Tourism
<br/><br/><label>Dewey Class. No.: </label>REF.338.4 F51