TY  - BOOK
AU  - Miriam Firth
TI  - Service encounters in tourism, events and hospitality: staff perspectives 
SN  - 9781845417260
U1  - REF.338.4 F51 
PY  - 2020///
CY  - Bristol, United Kingdom
PB  - Channel View Publications
KW  - Hospitality, Travel & Tourism
N2  - "This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries
ER  -