Management : leading & collaborating in a competitive world /
- 13th edition
- New York, New York : McGraw Hill Education, 2019.
- xxx, 635 pages : color illustrations ; 29 cm
Emphasizes six essential performance dimensions: cost, quality, speed, innovation, service and sustainability. This results-oriented focus delivers value to the customer and a competitive advantage to managers and their employers. Its cutting edge topical coverage draws from a wide variety of subjects, sources, and personal experiences. Ongoing themes include real results, ethics, culture, leadership, and collaboration