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Getting service right : overcoming the hidden obstacles to outstanding customer service /

By: Material type: TextTextPublication details: [Place of publication not identified] : [Publishers name not idntified], 2019.Description: vii, 219 pages ; 23 cmISBN:
  • 9780578433363
Subject(s): DDC classification:
  • REF.658.812 T57
Summary: "Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes, counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service"--Page 4 of cover
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REFERENCE BOOKS LAPULAPU-CEBU INTERNATIONAL COLLEGE REFERENCE SECTION REF.658.812 T57 2019 (Browse shelf(Opens below)) Available 001582

"Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes, counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service"--Page 4 of cover

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