| 000 | 00998nam a2200205Ia 4500 | ||
|---|---|---|---|
| 003 | PH-LCIC | ||
| 005 | 20250919160324.0 | ||
| 008 | 240527s2019 xx 000 0 und d | ||
| 020 | _a9780578433363 | ||
| 040 | _cLCIC LIBRARY | ||
| 082 | _aREF.658.812 T57 | ||
| 100 |
_aJeff Toister _eAuthor |
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| 245 | 0 |
_aGetting service right : _bovercoming the hidden obstacles to outstanding customer service / |
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| 260 |
_a[Place of publication not identified] : _b[Publishers name not idntified], _c2019. |
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| 300 | _a vii, 219 pages ; 23 cm | ||
| 520 | _a"Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes, counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service"--Page 4 of cover | ||
| 650 | _a Customer relations | ||
| 650 | _aCustomer services | ||
| 942 |
_2ddc _cREF |
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| 999 |
_c1582 _d1582 |
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