000			01005nam a2200229Ia 4500
003			PH-LCIC
005			20250925095558.0
008			240527s2019 xx 000 0 und d
020			_a9781786398314
040			_cLCIC LIBRARY
082			_aREF 910.019 Em69
245		0	_aEmotional intelligence in tourism and hospitality /
260			_aWallingford, Oxfordshire, UK : _bCABI, _c2019.
300			_a10975 pages; 1 online resource
300			_a10975 pages;
520			_aEmotional intelligence (EI) is the ability to recognize emotions, thereby guiding behavior and allowing emotional adjustment to environments. As services are produced and consumed simultaneously, the employee EI is vital. This book uses a skills-based approach to explain how emotional intelligence can be developed in tourism and hospitality.
650			_aBUSINESS & ECONOMICS
650			_aHospitality industry Psychological aspects
650			_aCustomer relations
700			_aErdogan Koc _eEditor
942			_2ddc _cREF
999			_c1818 _d1818