000			01348nam a2200241Ia 4500
003			PH-LCIC
005			20251013110107.0
008			240527s2019 xx 000 0 und d
020			_a9789813273375
040			_cLCIC LIBRARY
082			_aREF 658.812 Se69
245		0	_aService innovation for sustainable business : _bstimulating, realizing and capturing the value from service innovation /
260			_aNew Jersey : _bWorld Scientific, _c2019.
300			_a xvi, 314 pages : illustrations ; 24 cm
520			_aService innovation is a concept that, for the last decade, has received increased attention both among academics as well as practitioners. However, service innovation is a multi-fragmented concept which often induces confusion. The main purpose of the book is to discuss and explain what service innovation is, based on contemporary research. It explains service innovation from three different perspectives: stimulation, realization, and value capture.Stimulation: Focuses on the front-end of service innovation. It deals with structures, cultures, and processes that stimulates innovation.
650			_a Customer services
650			_aNew products
650			_aInnovationsmanagement
700			_aPer Kristensson _eEditor
700			_aPeter R. Magnusson _eEditor
700			_aLars Witell _eEditor
942			_2ddc _cREF
999			_c2491 _d2491