| 000 | 00913nam a2200193Ia 4500 | ||
|---|---|---|---|
| 003 | PH-LCIC | ||
| 005 | 20250826162504.0 | ||
| 008 | 240527s2020 xx 000 0 und d | ||
| 020 | _a9781845417260 | ||
| 040 | _cLCIC LIBRARY | ||
| 082 | _aREF.338.4 F51 | ||
| 100 |
_aMiriam Firth _eAuthor |
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| 245 | 0 |
_aService encounters in tourism, events and hospitality: _bstaff perspectives / |
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| 260 |
_aBristol, United Kingdom : _bChannel View Publications, _c2020. |
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| 300 | _a 1 online resource (xix, 188 pages) : illustrations | ||
| 520 | _a"This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries | ||
| 650 | _aHospitality, Travel & Tourism | ||
| 942 |
_2ddc _cREF |
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| 999 |
_c608 _d608 |
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