Emotional intelligence in tourism and hospitality /

Contributor(s):

Erdogan Koc [Editor]

Material type: Text

TextPublication details: Wallingford, Oxfordshire, UK : CABI, 2019.Description: 10975 pages; 1 online resource; 10975 pagesISBN:

9781786398314

Subject(s):

DDC classification:

REF 910.019 Em69

Summary: Emotional intelligence (EI) is the ability to recognize emotions, thereby guiding behavior and allowing emotional adjustment to environments. As services are produced and consumed simultaneously, the employee EI is vital. This book uses a skills-based approach to explain how emotional intelligence can be developed in tourism and hospitality.

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
REFERENCE BOOKS	LAPULAPU-CEBU INTERNATIONAL COLLEGE REFERENCE SECTION	REF 910.019 Em69 2019 (Browse shelf(Opens below))	Available		001818

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Previous	REF 909.82 D88 2021 Contemporary world history /	REF 910 D85 2020 Cultural tourism /	REF 910 M69 Geography /	REF 910.019 Em69 2019 Emotional intelligence in tourism and hospitality /	REF 910.23 F51 Employability and skills handbook for tourism, hospitality and events students /	REF 910.23 P22 Employment relations in the hospitality and tourism industries /	REF 910.285 B43 Tourism information technology /	Next

Emotional intelligence (EI) is the ability to recognize emotions, thereby guiding behavior and allowing emotional adjustment to environments. As services are produced and consumed simultaneously, the employee EI is vital. This book uses a skills-based approach to explain how emotional intelligence can be developed in tourism and hospitality.

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