Service encounters in tourism, events and hospitality: staff perspectives /

By:

Miriam Firth [Author]

Material type: Text

TextPublication details: Bristol, United Kingdom : Channel View Publications, 2020.Description: 1 online resource (xix, 188 pages) : illustrationsISBN:

9781845417260

Subject(s):

Hospitality, Travel & Tourism

DDC classification:

REF.338.4 F51

Summary: "This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
REFERENCE BOOKS	LAPULAPU-CEBU INTERNATIONAL COLLEGE REFERENCE SECTION	REF.338.4 F51 2020 (Browse shelf(Opens below))	C1	Available		000608

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"This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries

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