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Healthcare value proposition: creating a culture of excellence in patient experience /

By: Material type: TextTextPublication details: New York, New York : Routledge, 2019.Description: xvi, 229 pages : illustrationsISBN:
  • 9781138499690
Subject(s): DDC classification:
  • REF.362.1068 Om11
Summary: This book is about how to manage performance in the context of value to the customer or patient. It brings together the many pieces of the performance improvement puzzle – quality, technology, costs, productivity, and customer service.
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REFERENCE BOOKS LAPULAPU-CEBU INTERNATIONAL COLLEGE REFERENCE SECTION REF.362.1068 Om11 2019 (Browse shelf(Opens below)) Available 000587

This book is about how to manage performance in the context of value to the customer or patient. It brings together the many pieces of the performance improvement puzzle – quality, technology, costs, productivity, and customer service.

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