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	1.	Customer service in travel & tourism / by Aleksandar Mratinković [Editor] Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, New York : 3G E-Learing, 2019 Availability: Items available for loan: LAPULAPU-CEBU INTERNATIONAL COLLEGE (1)Call number: REF.338.4791 C96 2019. Place hold Add to cart (remove)
	2.	Sustainable customer experience design : co-creating experiences in events, tourism and hospitality / by Bert Smit [Author] Frans Melissen [author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxon : Routledge, 2018 Availability: Items available for loan: LAPULAPU-CEBU INTERNATIONAL COLLEGE (1)Call number: REF.394.2068 Sm49 2018. Place hold Add to cart (remove)
	3.	Getting service right : overcoming the hidden obstacles to outstanding customer service / by Jeff Toister [Author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: [Place of publication not identified] : [Publishers name not idntified], 2019 Availability: Items available for loan: LAPULAPU-CEBU INTERNATIONAL COLLEGE (1)Call number: REF.658.812 T57 2019. Place hold Add to cart (remove)
	4.	Service innovation for sustainable business : stimulating, realizing and capturing the value from service innovation / by Per Kristensson [Editor] Peter R. Magnusson [Editor] Lars Witell [Editor] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Singapore : World Scientific, 2019 Availability: Items available for loan: LAPULAPU-CEBU INTERNATIONAL COLLEGE (1)Call number: REF.658.8 K89 2019. Place hold Add to cart (remove)
	5.	Managing hospitality organizations : achieving excellence in the guest experience / by Robert C. Ford [Author] Michael C. Sturman [Author] Edition: Second edition Material type: Text; Format: print ; Literary form: Not fiction Publication details: Thousand Oaks, California : SAGE Publications, Inc, 2020 Availability: Items available for loan: LAPULAPU-CEBU INTERNATIONAL COLLEGE (1)Call number: RES 647.94068 F75 2020. Place hold Add to cart (remove)
	6.	Service innovation for sustainable business : stimulating, realizing and capturing the value from service innovation / by Per Kristensson [Editor] Peter R. Magnusson [Editor] Lars Witell [Editor] Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Jersey : World Scientific, 2019 Availability: Items available for loan: LAPULAPU-CEBU INTERNATIONAL COLLEGE (1)Call number: REF 658.812 Se69 2019. Place hold Add to cart (remove)
	7.	Customer services in travel and tourism / by 3G E-Learning [Author] Aleksandar Mratinković [Editor] Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : 3G E-Learning, 2019 Availability: Items available for loan: LAPULAPU-CEBU INTERNATIONAL COLLEGE (1)Call number: REF 647.94 C96 2019. Place hold Add to cart (remove)
	8.	Service encounters in tourism, events and hospitality: staff perspectives / by Miriam Firth [Author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Bristol, United Kingdom : Channel View Publications, 2020 Availability: Not available: LAPULAPU-CEBU INTERNATIONAL COLLEGE: Checked out (1). Place hold Add to cart (remove)

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